If you still have your green plastic "key tags" that are your pool passes, those key tags do not expire and will be reactivated in the pool entry system as of May 25, 2019 (Pool Opening Day).
If you or any member of your family had key tags but have lost them, or otherwise need replacements, you will need to see one of the pool managers when you go to the pool for the first time and they will be able to issue you replacement key tags. As long as you have a picture in the system, your picture will not need to be retaken for replacement key tags. Lost key tags from last year will be replaced once at the beginning of the season free of charge--key tags that need replacing during the season will be at a cost of $5.00 per key tag.
If you did not live in Rockshire last pool season and this is your first pool season (or you are an outside member), you will be able to see one of the pool managers who will take your pictures and issue the key tags for you—Provided that IKO has received an application from you so that your information is entered into the system before you get to the pool. POOL STAFF WILL NOT HAVE THE ACCESS OR AUTHORITY NEEDED TO ENTER APPLICATIONS—THOSE MUST BE DONE BY IKO.
If you need new key tags you should be prepared to show a photo ID such as driver license when you appear at the pool for the first time. Please understand, if pool staff cannot take your picture(s) at the exact time you are there, they will give you a time that they can help you.
Pool staff will have an envelope with your complimentary Guest Pass card inside for pick up when you go to the pool. As soon as you pick up your Guest Pass card, PLEASE PUT YOUR FAMILY LAST NAME AND STREET ADDRESS ON IT. Blank cards will be rejected by the pool staff and the name & address on the cards must match that of the member who is bringing the guest(s). One (1) GUEST PASS is provided free of charge to all registered HOA and Outside Pool members and is good for ten (10) guests. Additional Guest passes are available for purchase at $3.00 per person. Minimum purchase is $30.00 as one card is for ten guests.
These additional cards are ONLY available from IKO—they cannot be purchased at the pool. To obtain additional guest pass cards, you must send a check payable to Rockshire Association and mailed c/o IKO Community Management, Attn: Cherri Warren, 3416 Olandwood Ct., Suite 210, Olney, MD 20832, and the pass card will be mailed to you as soon as your check is received. You may pick passes up at the IKO office, provided that you have pre-arranged a time to do so by emailing Cherri at the email address below.
If you have any additional questions please contact Linda Wildman, Community Manager, at lwildman@ikocommunitymanagement.com or Cherri Warren, Assistant Community Manager at cwarren@ikocommunitymanagement.com.
