FAQ
City of Rockville
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chevron_rightHow can I schedule bulk garbage collections? Rockville provides six special bulk refuse collections per household each calendar year. Bulk refuse collections are for large refuse that does not fit into carts, such as a couch or desk.
- Call 240-314-8568 weekdays, 7 a.m. to 3 p.m., to schedule an appointment for collection.
- Place items at the curb by 6 a.m., in an unobstructedarea on the scheduled date.
- Special bulk refuse collections are limited to less than 500 pounds or 60 cubic feet.
- Self-hauling to the Montgomery County Transfer Station (16101 Frederick Road) is also an option.
Click this link for more information: http://www.rockvillemd.gov/index.aspx?NID=745 -
chevron_rightWhat can I recycle and throw away? Please click on this link to view the City of Rockville's refuse and recycling guidelines.
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chevron_rightWhat is the City of Rockville's non-emergency number? City of Rockville's non-emergency number is 240-314-8900
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chevron_rightWhat services does the City of Rockville's Neighborhood Services and Animal Control Division provide and what is their number? Neighborhood Services and Animal Control
The Neighborhood Services Division's primary function is animal control, including the licensing of dogs, picking up deceased animals, handling complaints involving animals, handling animal bite complaints and enforcement of animal control laws. The division also assists with the enforcement of parking violations and abandoned automobiles.
For more information, please contact Animal Control at 240-314-8937 or visit their website: http://www.rockvillemd.gov/index.aspx?NID=249 -
chevron_rightWhen is trash & recycling picked up? Trash & recycling is picked up on Tuesdays. For additional information, visit the City of Rockville's Recycling and Refuse page.
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chevron_rightWho do I call for water and sewer emergencies and sewer backups? Call 240-314-8567 to report water and sewer emergencies and sewer backups 24 hours a day. Here's a link to the City of Rockville's Water page.
Points of Contact
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chevron_rightHow can I order the resale disclosure document package (HOA Docs) when selling my house? Resale packages are ordered through HomeWise. Please visit their website, www.homewisedocs.com You will need to create a login; when placing an order you can search for either the Name of the association (Rockshire HOA) or an individual property address.
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chevron_rightHow can I pay my HOA dues online? HOA dues can be paid online using the DH Bader portal site. Please submit a request to the Property Manager using the contact form to request a login.Once you receive your credentials, you can visit https://portal.dhbader.com/home_v2/Login to make a payment, setup periodic payments and see other account information.
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chevron_rightWho is our Community Liaison at the Rockville City Police Department? Major Eric Over2 West Montgomery Ave.Rockville, MD 20850Non-Emergency: 240-314-8900Phone: 240-314-8967Fax:Â 240-314-8929TTY: 240-314-8909Email: eover@rockvillemd.gov
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chevron_rightWho is the property management company for Rockshire? IKO Community Management3416 Olandwood Court, Suite 210Olney, MD 20832Website: www.ikocommunitymanagement.comPhone: 301-924-4050
Utility Company
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chevron_rightWhere can Maryland state residents obtain free dispute resolution and mediation services when dealing with disputes concerning gas, electric, local telephone and certain water and sewer company disputes? The Commission's Office of External Relations (OER) offers free dispute resolution and mediation services to utility customer account holders and applicants for regulated utility service. The OER is available to assist consumers with disputes concerning gas, electric, local telephone and certain water and sewer company disputes. OER's function is to investigate disputes between consumers and utility companies based on applicable laws and utility tariffs, with the intention of assisting the parties in reaching a resolution. Â Please click on this link for more information: http://webapp.psc.state.md.us/Intranet/capa/ComplaintNotes_new.cfm.
